We’re here to solve your doubts!
Are Kudos Kiddy products safe?
Yes! All Kudo Kiddy products are non-toxic and chemical-free.
Can Kudos Kiddy products help kid?
Yes, definitely! We designed every products to add values in your kiddy's life. We are pretty sure that they will love our products!
Do you have discount codes that I can use on my order?
We offer exclusive offers for our email subscribers. Please sign up to enjoy deals on your favourite Kudos Kiddy products.
Are Kudos Kiddy products ready stock?
Yes, definitely! We ensure that you get the products as soon as possible. Remember to grab the products as they are limited!
When will an out of stock product be available again?
Our customer favourites may sell out fast! Sign up for our emails to get first-access to back-in-stock items and new product launches.
Do you offer free shipping?
Yes, we do! We offer FREE SHIPPING on orders over RM50 for West Malaysia. All orders under RM50 are charged RM8 for shipping.
Whereas, RM8 for East Malaysia orders above RM50. We absorb that RM8 for you! All order under RM50 for East Malaysia are charged RM16 for shipping.
Besides, we do offer FREE SHIPPING to Singapore for order that above RM200.
Where do you ship?
We currently ship within Malaysia and Singapore from our warehouse in Kuala Lumpur but stay tuned as we continue to expand! If you'd like to be notified when we'll ship to your country, email us or contact us through our live chat.
How long will it take for my order to arrive?
We promised you to receive your items within 7 days business days! Once you place your oder, it will process within 1 - 3 business day. From there we will ship it out and send you your tracking number once it is out the door. Give your tracking number 24 hours to update once you receive it, and then wait patiently for your products!
If you place your order after 10.00am on Friday or over the weekend, your order will be shipped on the next following week, Monday.
Can I modify my order?
We accept 12 hours notice to cancel an order or update any changes such as quantitiy, colour, size of shipping address information but no guarantee. Just feel free to contact us. We are available 24/7 at the chat box in the website or you may Contact Us. Please note that any request received after 12 hours period will no longer be accepted because we process order immediately.
Changes to orders cannot be made once processed. We will still do our best to get hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
How do I track my package?
After your package is shipped, you will receive an email containing tracking information within 24-48 hours. Then, you will able to track your parcel from here!
What is your return policy?
We want you to be 100% satisfied with your purchase and experience. If for any reason you are not completely satisfied, simply send us an email at email@example.com within 30 days from the date of your purchase. Our customer service team will assist you personally.
Which forms of payment are acceptable?
Kuods Kiddy accepts all major credit cards including Visa, MasterCard and American Express.
You can pay by online banking, credit card, and PayPal through Billplz, who is an online payment system that complies with PCI Data Security Standard and the Malaysia Payment System Act.
For Singapore customers, you may pay by using PayPal. However, the final amount will be in MYR currency.
Besides, we also accept bank-in-transfer for certain customers who wish to transfer directly to us. You may contact us on the Live Chat support at the bottom of the page.
How do you keep my personal information secure?
Personal information is always kept safe and will be never shared with anyone. We only use personal information to provide the best care and service possible.
Help! Question that wasn’t answered.
We are here to help you! Please contact us at firstname.lastname@example.org or Live Chat at the bottom of the page. We will be happy to assist you in any way we can.